Upstream Provider Outage

Uptime Impact: 8 hours, 44 minutes, and 31 seconds
Resolved
Resolved

All teams have reported everything is working properly. We will continue to monitor.

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Tyler Featherston
Recovering

Our upstream provider has confirmed the issue has been resolved. Attacks like this tend to come in waves so we will keep this status as recovering till we confirm complete mitigation.

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Tyler Featherston
Updated

Our upstream provider is still working on mitigating the attack. This is now an industry-wide event that reaches most internet phone providers. We still see mostly successful calls and will continue to monitor the situation.

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Tyler Featherston
Updated

We are continuing to see positive results from our provider's mitigation efforts. We will continue to monitor for full restoration.

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Tyler Featherston
Updated

We are seeing an elevated level of call failures. All teams are continuing to work on the issue.

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Tyler Featherston
Identified

Our upstream provider has confirmed they are still mitigating a denial of service attack. We will continue to provide updates, you may notice poor phone quality at this time.

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Tyler Featherston
Investigating

One of our upstream providers is currently experiencing intermittent issues with calling. Calls appear to be processing as expected, but we are getting some reports of DTMF functions (pressing digits on an IVR) not working properly. We are investigating the issue.

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Tyler Featherston
Began at:

Affected components
  • Phones