Carrier Issue

Uptime Impact: 7 hours, 49 minutes, and 23 seconds

We've now resolved the incident. Thanks for your patience.


All services have now been restored to normal. We will continue to monitor the connection to ensure everything is stable.


Technicians have arrived onsite and are working on isolating the issue. There is no ETR at this time. We will continue to monitor the repair progress.


Our carrier network engineers have engaged optical teams to help resolve the issue. This indicates a fiber cut. We will continue to monitor repair progress. No ETR is given at this time.


Engineers are continuing to work through this issue. We expect another update from the carrier by 3pm.


We are currently investigating an issue with a last mile provider causing packet loss and connectivity issues for some customers. Engineers are working on the issue.

Began at:

Affected components
  • Transport